Privacy Policy

Arvia is committed to maintaining meaningful privacy protections for our customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information.
Arvia’s privacy policy applies to website visitors, app users, applicants and customers in every country in which we provide services.

Information we collect and how it is used
We collect and use information when you interact with us, when you use our products and services, and when you visit our websites and social media channels. This information is used to deliver, provide and repair products or services; establish and maintain customer accounts; contact you about our products and services and direct offers or promotions to you; monitor website statistics; and manage and protect our networks. 

Information provided to or used by third-party advertisers
Arvia and third-party advertisers seek to provide advertising that is more relevant to your interests on the websites, apps, services and devices you use. Advertising technology companies connected with our business may place cookies on your browser when you visit our site, social media channels and others, use device identifiers or use similar technologies to collect information about your activities on our websites or apps and may combine this information with similar information they obtain from other websites and apps.

We also may help third-party advertisers target their ads using certain information about customers, without sharing information that identifies you individually. You have choices and may limit the use of your information. 

What is a cookie exactly?
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

We use cookies to recognise your device and provide you with a more personalised experience on our website and other services. We ultimately use cookies to serve targeted ads through Google Adwords, Facebook, LinkedIn and other social media platforms.

Information sharing
Arvia does not sell, license or share information that individually identifies our customers with others outside of Arvia who are not doing work on Arvia‘s behalf without your consent. 
We may share information with our vendors and partners for business purposes only, and when necessary for them to perform work on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Arvia takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Limiting the sharing and use of your information

You have choices about how Arvia shares and uses information as it relates to: • Customer information • Telemarketing • Marketing email, postal mail and door-to-door calls • Information used for online advertising • Relevant advertising • Business and marketing insights

We welcome your comments and if you have any questions or concerns regarding this Privacy Policy, or would like further information, please contact us.

Information security
Arvia has technical, administrative and physical safeguards in place to help protect against unauthorised access to, use or disclosure of customer information we maintain.  We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

How long do we store your information?
In general, we keep your personal information throughout your relationship with us. Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with Australian law, except when we receive a valid erasure request.
We will continue to store anonymous information, such as website visits, without identifiers, in order to improve our Services.

Accessing and updating your information
You may correct inaccuracies in your information by calling an Arvia customer service representative or by accessing your online account and updating your information.  We welcome your comments and if you have any questions or concerns regarding this Privacy Policy, or would like further information, please contact us.

Changes to our Privacy Policy
Arvia reserves the right to make amendments to this Privacy Policy at any time. If you have objections to this Privacy Policy, you should not access or use this site.